@inproceedings{c93869da1318480faebda09d7452905d,
title = "Agile process for integrated service delivery",
keywords = "conference contrib. refereed, Conf.proc. > 3 pag",
author = "M Shammi and SJ Overbeek and RM Verburg and MFWHA Janssen and Y Tan",
year = "2011",
language = "English",
publisher = "CEUR-WS",
pages = "31--40",
editor = "V Dignum and AJH Hidders and SJ Overbeek",
booktitle = "Proceedings of the 6th SIKS Conference on Enterprise Information Systems (EIS 2011), Delft, The Netherlands, October 31, 2011",
note = "6th SIKS Conference on Enterprise Information Systems (EIS 2011) ; Conference date: 31-10-2011 Through 31-10-2011",
}