Amplifying Quiet voices: Challenges and opportunities for participatory design at an urban scale

Daniel Gooch; Matthew Barker; Lorraine  Hudson; Ryan Kelly; Gerd Kortuem; Janet Van Der Linden; Marian Petre; Rebecca Brown; Anna  Klis-Davies; Hannah  Forbes; Jessica  Mackinnon; Robbie  Macpherson; Clare  Walton

doi:10.1145/3139398

Amplifying Quiet voices: Challenges and opportunities for participatory design at an urban scale

Daniel Gooch, Matthew Barker, Lorraine Hudson , Ryan Kelly, Gerd Kortuem, Janet Van Der Linden, Marian Petre, Rebecca Brown, Anna Klis-Davies, Hannah Forbes , Jessica Mackinnon , Robbie Macpherson , Clare Walton

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Abstract

Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design (PD) activities are somewhat limited. In this article, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a Smart City project. Through analysing the nature of citizens' concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising PD at an urban scale; balancing scale with the personal, who has control of the process, who is participating and integrating citizen-led work with local authorities. By addressing these challenges, we will be able to truly engage citizens as collaborators in co-designing their city.

Original language	English
Article number	2
Pages (from-to)	1-34
Number of pages	34
Journal	ACM Transactions on Computer - Human Interaction
Volume	25
Issue number	1
DOIs	https://doi.org/10.1145/3139398
Publication status	Published - 2018

Bibliographical note

Accepted author manuscript

Keywords

Citizen innovation
Digital civics
Participatory design
Smart cities

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1145/3139398

Amplifying Quiet Voices - Challenges and Opportunities for Participatory Design at an Urban ScaleAccepted author manuscript, 921 KB

Cite this

Gooch, D., Barker, M., Hudson , L., Kelly, R., Kortuem, G., Van Der Linden, J., Petre, M., Brown, R., Klis-Davies, A., Forbes , H., Mackinnon , J., Macpherson , R., & Walton , C. (2018). Amplifying Quiet voices: Challenges and opportunities for participatory design at an urban scale. ACM Transactions on Computer - Human Interaction, 25(1), 1-34. Article 2. https://doi.org/10.1145/3139398

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abstract = "Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design (PD) activities are somewhat limited. In this article, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a Smart City project. Through analysing the nature of citizens' concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising PD at an urban scale; balancing scale with the personal, who has control of the process, who is participating and integrating citizen-led work with local authorities. By addressing these challenges, we will be able to truly engage citizens as collaborators in co-designing their city.",

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Gooch, D, Barker, M, Hudson , L, Kelly, R, Kortuem, G, Van Der Linden, J, Petre, M, Brown, R, Klis-Davies, A, Forbes , H, Mackinnon , J, Macpherson , R & Walton , C 2018, 'Amplifying Quiet voices: Challenges and opportunities for participatory design at an urban scale', ACM Transactions on Computer - Human Interaction, vol. 25, no. 1, 2, pp. 1-34. https://doi.org/10.1145/3139398

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AU - Petre, Marian

AU - Brown, Rebecca

AU - Klis-Davies, Anna

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AU - Macpherson , Robbie

AU - Walton , Clare

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Amplifying Quiet voices: Challenges and opportunities for participatory design at an urban scale

Abstract

Bibliographical note

Keywords

UN SDGs

Access to Document

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