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DOI

Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We expect that bringing perceived value into the equation will help in increasing the impact such organizations deliver. Method: In order to find out whether our approach is practically feasible in an industrial setting, we performed an exploratory study in a Belgian telecom company. Results: In this study we evaluate 22 software projects that were delivered during one release. Fiftythree (53) key stakeholders provide stakeholder satisfaction and perceived value measurements in 103 completed surveys. Conclusions: We conclude that a focus on shortening overall project duration, and improving communication on intermediate progress improved stakeholder satisfaction and perceived value. Our study does not provide any evidence that steering on costs helped to improve these.

Original languageEnglish
Title of host publicationProceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
PublisherAssociation for Computing Machinery (ACM)
ISBN (Electronic)9781450336918
DOIs
StatePublished - 1 Jun 2016
Event20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016 - Limerick, Ireland

Conference

Conference20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
CountryIreland
CityLimerick
Period1/06/163/06/16

    Research areas

  • Cost duration index, Evidence-based software engineering, Perceived value, Software economics, Stakeholder satisfaction

ID: 8228938