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Approaches for Dialog Management in Conversational Agents. / Harms, Jan-Gerrit; Kucherbaev, Pavel; Bozzon, Alessandro; Houben, Geert-Jan.

In: IEEE Internet Computing, Vol. 23, No. 2, 8536470, 2019, p. 13-22.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Harms, J-G, Kucherbaev, P, Bozzon, A & Houben, G-J 2019, 'Approaches for Dialog Management in Conversational Agents' IEEE Internet Computing, vol. 23, no. 2, 8536470, pp. 13-22. https://doi.org/10.1109/MIC.2018.2881519

APA

Harms, J-G., Kucherbaev, P., Bozzon, A., & Houben, G-J. (2019). Approaches for Dialog Management in Conversational Agents. IEEE Internet Computing, 23(2), 13-22. [8536470]. https://doi.org/10.1109/MIC.2018.2881519

Vancouver

Author

Harms, Jan-Gerrit ; Kucherbaev, Pavel ; Bozzon, Alessandro ; Houben, Geert-Jan. / Approaches for Dialog Management in Conversational Agents. In: IEEE Internet Computing. 2019 ; Vol. 23, No. 2. pp. 13-22.

BibTeX

@article{d47ba378d0cf47e6af805ef3ff686d1f,
title = "Approaches for Dialog Management in Conversational Agents",
abstract = "Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.",
keywords = "Autonomous agents, Software agents, Internet, Task Analysis, Probabilistic logic, Natural languages",
author = "Jan-Gerrit Harms and Pavel Kucherbaev and Alessandro Bozzon and Geert-Jan Houben",
note = "Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.",
year = "2019",
doi = "10.1109/MIC.2018.2881519",
language = "English",
volume = "23",
pages = "13--22",
journal = "IEEE Internet Computing",
issn = "1089-7801",
publisher = "Institute of Electrical and Electronics Engineers (IEEE)",
number = "2",

}

RIS

TY - JOUR

T1 - Approaches for Dialog Management in Conversational Agents

AU - Harms, Jan-Gerrit

AU - Kucherbaev, Pavel

AU - Bozzon, Alessandro

AU - Houben, Geert-Jan

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

PY - 2019

Y1 - 2019

N2 - Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.

AB - Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.

KW - Autonomous agents

KW - Software agents

KW - Internet

KW - Task Analysis

KW - Probabilistic logic

KW - Natural languages

UR - http://www.scopus.com/inward/record.url?scp=85056574645&partnerID=8YFLogxK

U2 - 10.1109/MIC.2018.2881519

DO - 10.1109/MIC.2018.2881519

M3 - Article

VL - 23

SP - 13

EP - 22

JO - IEEE Internet Computing

T2 - IEEE Internet Computing

JF - IEEE Internet Computing

SN - 1089-7801

IS - 2

M1 - 8536470

ER -

ID: 52293931