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Barriers to and Enablers of Usability in Electronic Consumer Product Development : A Multiple Case Study. / van Kuijk, Jasper; Kanis, Heimrich; Christiaans, Henri; van Eijk, Daan.

In: Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design, Vol. 32, No. 1, 2017, p. 1-71.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

van Kuijk, J, Kanis, H, Christiaans, H & van Eijk, D 2017, 'Barriers to and Enablers of Usability in Electronic Consumer Product Development: A Multiple Case Study' Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design, vol. 32, no. 1, pp. 1-71. https://doi.org/10.1080/07370024.2015.1117373

APA

van Kuijk, J., Kanis, H., Christiaans, H., & van Eijk, D. (2017). Barriers to and Enablers of Usability in Electronic Consumer Product Development: A Multiple Case Study. Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design, 32(1), 1-71. https://doi.org/10.1080/07370024.2015.1117373

Vancouver

van Kuijk J, Kanis H, Christiaans H, van Eijk D. Barriers to and Enablers of Usability in Electronic Consumer Product Development: A Multiple Case Study. Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design. 2017;32(1):1-71. https://doi.org/10.1080/07370024.2015.1117373

Author

van Kuijk, Jasper ; Kanis, Heimrich ; Christiaans, Henri ; van Eijk, Daan. / Barriers to and Enablers of Usability in Electronic Consumer Product Development : A Multiple Case Study. In: Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design. 2017 ; Vol. 32, No. 1. pp. 1-71.

BibTeX

@article{ff7184eff31444568cad0abd44be82fc,
title = "Barriers to and Enablers of Usability in Electronic Consumer Product Development: A Multiple Case Study",
abstract = "This study identified practitioner-reported barriers to and enablers of usability in the development of electronic consumer products. Barriers and enablers are properties, situations, or conditions in the product development process, team, or context that negatively or positively influence the usability of a product. Based on a review of literature on user-centered design and exploratory expert interview, central concepts for studying usability in practice were identified. This was used as input for the case study, which was conducted at 5 product development groups in large multinationals, making (a) portable audio/video players, (b) personal navigation devices, (c) cell phones, (d) laundry care products, and (e) home control products. Data were primarily collected through interviews with 31 product development practitioners. Based on the data collected, case descriptions were created and more than 1,500 barriers and enablers were identified, categorized, and analyzed. The results of the study are 23 sets of barriers and enablers, of which it is indicated in which of the cases they occur, and accompanied with illustrative quotations from the interviewees. In barriers and enablers, a predominantly “outside–in” relation was observed, from the more external properties of companies (market, company organization) to the more internal (process, team, project). This seems to indicate that the user-centeredness of a product development process is highly influenced by the context in which it is executed. The results also lead to the conclusion that if the goal is to make usable products, one cannot only address activities that are generally considered typical of user-centered design, such as conducting user research and user testing. One also has to take into account how these activities are integrated with and supported by the rest of the product development process, which in turn has to be supported by the product development organization.",
keywords = "usability, case study, practice, user-centered design, product development, Design, product design",
author = "{van Kuijk}, Jasper and Heimrich Kanis and Henri Christiaans and {van Eijk}, Daan",
year = "2017",
doi = "10.1080/07370024.2015.1117373",
language = "English",
volume = "32",
pages = "1--71",
journal = "Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design",
issn = "0737-0024",
publisher = "Taylor & Francis",
number = "1",

}

RIS

TY - JOUR

T1 - Barriers to and Enablers of Usability in Electronic Consumer Product Development

T2 - Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design

AU - van Kuijk, Jasper

AU - Kanis, Heimrich

AU - Christiaans, Henri

AU - van Eijk, Daan

PY - 2017

Y1 - 2017

N2 - This study identified practitioner-reported barriers to and enablers of usability in the development of electronic consumer products. Barriers and enablers are properties, situations, or conditions in the product development process, team, or context that negatively or positively influence the usability of a product. Based on a review of literature on user-centered design and exploratory expert interview, central concepts for studying usability in practice were identified. This was used as input for the case study, which was conducted at 5 product development groups in large multinationals, making (a) portable audio/video players, (b) personal navigation devices, (c) cell phones, (d) laundry care products, and (e) home control products. Data were primarily collected through interviews with 31 product development practitioners. Based on the data collected, case descriptions were created and more than 1,500 barriers and enablers were identified, categorized, and analyzed. The results of the study are 23 sets of barriers and enablers, of which it is indicated in which of the cases they occur, and accompanied with illustrative quotations from the interviewees. In barriers and enablers, a predominantly “outside–in” relation was observed, from the more external properties of companies (market, company organization) to the more internal (process, team, project). This seems to indicate that the user-centeredness of a product development process is highly influenced by the context in which it is executed. The results also lead to the conclusion that if the goal is to make usable products, one cannot only address activities that are generally considered typical of user-centered design, such as conducting user research and user testing. One also has to take into account how these activities are integrated with and supported by the rest of the product development process, which in turn has to be supported by the product development organization.

AB - This study identified practitioner-reported barriers to and enablers of usability in the development of electronic consumer products. Barriers and enablers are properties, situations, or conditions in the product development process, team, or context that negatively or positively influence the usability of a product. Based on a review of literature on user-centered design and exploratory expert interview, central concepts for studying usability in practice were identified. This was used as input for the case study, which was conducted at 5 product development groups in large multinationals, making (a) portable audio/video players, (b) personal navigation devices, (c) cell phones, (d) laundry care products, and (e) home control products. Data were primarily collected through interviews with 31 product development practitioners. Based on the data collected, case descriptions were created and more than 1,500 barriers and enablers were identified, categorized, and analyzed. The results of the study are 23 sets of barriers and enablers, of which it is indicated in which of the cases they occur, and accompanied with illustrative quotations from the interviewees. In barriers and enablers, a predominantly “outside–in” relation was observed, from the more external properties of companies (market, company organization) to the more internal (process, team, project). This seems to indicate that the user-centeredness of a product development process is highly influenced by the context in which it is executed. The results also lead to the conclusion that if the goal is to make usable products, one cannot only address activities that are generally considered typical of user-centered design, such as conducting user research and user testing. One also has to take into account how these activities are integrated with and supported by the rest of the product development process, which in turn has to be supported by the product development organization.

KW - usability

KW - case study

KW - practice

KW - user-centered design

KW - product development

KW - Design

KW - product design

UR - http://resolver.tudelft.nl/uuid:ff7184ef-f314-4456-8cad-0abd44be82fc

U2 - 10.1080/07370024.2015.1117373

DO - 10.1080/07370024.2015.1117373

M3 - Article

VL - 32

SP - 1

EP - 71

JO - Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design

JF - Human - Computer Interaction (Mahwah): a journal of theoretical, empirical, and methodological issues of user psychology and of system design

SN - 0737-0024

IS - 1

ER -

ID: 16885340