@inproceedings{6136a66816ae4730ae668fc775e8a6f4,
title = "Case Study - Automating Direct Banking Customer Service",
keywords = "Geen BTA classificatie",
author = "A Albani and A. Eberhardt and Olivier Gausmann",
year = "2006",
language = "Undefined/Unknown",
isbn = "978-3-540-4869",
publisher = "Springer",
pages = "763--780",
editor = "{Antonio Albani} and {Jan L.G. Dietz}",
booktitle = "On the Move to Meaningful Internet Systems 2006: OTM 2006 Workshops",
note = "OTM 2006 Workshops ; Conference date: 29-10-2006 Through 03-11-2006",
}