@inproceedings{d650b04a050144278c066d953744808a,
title = "Characteristics of smart PSSs: Design considerations for value creation",
author = "{Valencia Cardona}, AM and R Mugge and JPL Schoormans and HNJ Schifferstein",
note = "geen isbn; The 2nd design academic management conference, Cambridge, UK ; Conference date: 04-09-2013 Through 05-09-2013",
year = "2013",
language = "English",
publisher = "s.n.",
pages = "1--14",
editor = "s.n.",
booktitle = "Proceedings of the 2nd design academic management conference",
}