DOI

Governments across the word are under pressure to adopt new technologies and to innovate and transform their processes. Some governments have introduced the role of Chief Information Officer (CIO) to facilitate these innovations though adoption of new technologies. The traditional CIO role of improving operational efficiency is now shifting towards exploring new IT-enabled opportunities required in digital transformation. In this context, CIO capabilities are expanding to be more involved in administrative processes and digital transformation, however, their organizational role seem to lag behind. This paper is aimed at evaluating the current role of CIOs and to provide policy recommendations to strengthen their role. Data was collected during a session in which roles and capabilities of CIOs were discussed. In particular, we found that often the CIO was positioned as having an IT role, whereas a more organizational role was needed. CIOs should develop capabilities to support digital transformation and to develop architecture that is adaptive and agile. The expectations of the CIO and the role of the CIO need to be better aligned.

Original languageEnglish
Title of host publicationProceedings of the 20th Annual International Conference on Digital Government Research
Subtitle of host publicationGovernance in the Age of Artificial Intelligence, dg.o 2019
EditorsYu-Che Chen, Fadi Salem, Anneke Zuiderwijk
PublisherAssociation for Computing Machinery (ACM)
Pages462-467
Number of pages6
ISBN (Electronic)9781450372046
DOIs
Publication statusPublished - 18 Jun 2019
Event20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019 - Dubai, United Arab Emirates
Duration: 18 Jun 201920 Jun 2019

Conference

Conference20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019
CountryUnited Arab Emirates
CityDubai
Period18/06/1920/06/19

    Research areas

  • Adoption, Capability, CIO, Digital Transformation, Dynamic Capabilities, Enterprise Architecture, Roles

ID: 55611302