@inproceedings{ecf7e4460df54394b236913a8c5e2490,
title = "Deriving service delivery principles using a role-playing game",
keywords = "Conf.proc. > 3 pag",
author = "S Bajnath and MFWHA Janssen and N Bharosa and C Both and AJ Klievink and SJ Overbeek and {van Veenstra}, AFE",
year = "2010",
language = "English",
isbn = "9781906638634",
publisher = "Academic Publishing",
pages = "36--43",
editor = "D O'Donnell",
booktitle = "Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010",
note = "10th European Conference on e-Government ; Conference date: 17-06-2010 Through 18-06-2010",
}