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Drivers of usability in product design practice : Induction of a framework through a case study of three product development projects. / van Kuijk, Jasper; Daalhuizen, Jaap; Christiaans, Henri.

In: Design Studies, Vol. 60, 2019, p. 139-179.

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@article{06fa059cc9344114b222998510f60e7e,
title = "Drivers of usability in product design practice: Induction of a framework through a case study of three product development projects",
abstract = "In a case study of the development of three electronic consumer products, we traced the origins of usability issues. Based on the data collected, an initial, explanatory framework was induced of important drivers of usability in product design. We conclude that – while usability methods mostly focus on gaining knowledge about users and usability issues – in many instances the primary cause of usability problems seems to be a lack of design freedom to implement usability-improving design changes. In addition, the organisational context seemed to influence the design process considerably. Thus, it can be concluded that to conduct user-centred design effectively, the design process should be considered holistically and the organisational context should be taken into account.",
keywords = "case study, design practice, product development, usability, user centred design",
author = "{van Kuijk}, Jasper and Jaap Daalhuizen and Henri Christiaans",
note = "Accepted author manuscript",
year = "2019",
doi = "10.1016/j.destud.2018.06.002",
language = "English",
volume = "60",
pages = "139--179",
journal = "Design Studies",
issn = "0142-694X",
publisher = "Elsevier",

}

RIS

TY - JOUR

T1 - Drivers of usability in product design practice

T2 - Design Studies

AU - van Kuijk, Jasper

AU - Daalhuizen, Jaap

AU - Christiaans, Henri

N1 - Accepted author manuscript

PY - 2019

Y1 - 2019

N2 - In a case study of the development of three electronic consumer products, we traced the origins of usability issues. Based on the data collected, an initial, explanatory framework was induced of important drivers of usability in product design. We conclude that – while usability methods mostly focus on gaining knowledge about users and usability issues – in many instances the primary cause of usability problems seems to be a lack of design freedom to implement usability-improving design changes. In addition, the organisational context seemed to influence the design process considerably. Thus, it can be concluded that to conduct user-centred design effectively, the design process should be considered holistically and the organisational context should be taken into account.

AB - In a case study of the development of three electronic consumer products, we traced the origins of usability issues. Based on the data collected, an initial, explanatory framework was induced of important drivers of usability in product design. We conclude that – while usability methods mostly focus on gaining knowledge about users and usability issues – in many instances the primary cause of usability problems seems to be a lack of design freedom to implement usability-improving design changes. In addition, the organisational context seemed to influence the design process considerably. Thus, it can be concluded that to conduct user-centred design effectively, the design process should be considered holistically and the organisational context should be taken into account.

KW - case study

KW - design practice

KW - product development

KW - usability

KW - user centred design

UR - http://www.scopus.com/inward/record.url?scp=85050851592&partnerID=8YFLogxK

U2 - 10.1016/j.destud.2018.06.002

DO - 10.1016/j.destud.2018.06.002

M3 - Article

VL - 60

SP - 139

EP - 179

JO - Design Studies

JF - Design Studies

SN - 0142-694X

ER -

ID: 46092108