@inproceedings{abca9ec5e711451c81fae48a55eacab9,
title = "Embedding knowledge processes to maintain service levels and efficiency in a growing ICT services firm",
author = "M Oostdam and RM Verburg and M Lobbezoo",
year = "2013",
language = "English",
isbn = "978-1-905824-40-3",
publisher = "IIMC international information management corporation",
pages = "1--7",
editor = "P Cunningham and M Cunningham",
booktitle = "eChallenges e-2013 Conference Proceedings",
note = "Proceedings eChallenges, Dublin, Ireland ; Conference date: 09-10-2013 Through 11-10-2013",
}