Abstract
This paper explores benefits and costs of knowledge exchange perceived by individuals in connected electronic networks of practice (ENoP) in a corporate setting. The results of 25 semi-structured interviews show 9 perceived benefits and 5 perceived costs to be of importance for knowledge exchange. Altruism and reciprocity are the two main perceived benefits from the knowledge providers’ perspective; problem solving is the main perceived benefit from the knowledge seekers’ perspective. Five perceived costs are identified for both knowledge seekers and knowledge providers; time and effort are the most frequently cited.
Original language | English |
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Journal | Knowledge Management Research & Practice |
DOIs | |
Publication status | Published - 2017 |
Keywords
- Knowledge exchange
- Electronic networks of practice
- Perceived benefit
- Perceived cost
- Corporate group
- OA-Fund TU Delft