TY - JOUR
T1 - Evaluating web and mobile user interfaces with semiotics
T2 - An empirical study
AU - Islam, Muhammad Nazrul
AU - Bouwman, Harry
AU - Islam, A. K.M.Najmul
PY - 2020
Y1 - 2020
N2 - Computer interface signs, such as navigational links, thumbnails, small images, command buttons, symbols, icons, etc., which serve as communication artifacts between designers/systems and users, constitute an under-researched area. To design and evaluate intuitive interface signs, the Semiotic Interface Sign Design and Evaluation (SIDE) framework was developed. The aim of this study is to test the framework's applicability to evaluate web and mobile user interfaces. To that end, two empirical user studies were conducted among a total of 86 practitioners (n1 = 58, n2 = 28). The results show that the SIDE framework helps identify unique usability problems, such as the intuitiveness of interface signs in terms of their referential meaning, which would not have been detected with traditional heuristic evaluation methods. The paper increases our understanding of the intuitive nature of interface signs of web and mobile interfaces, and of the practical use of intuitive signs.
AB - Computer interface signs, such as navigational links, thumbnails, small images, command buttons, symbols, icons, etc., which serve as communication artifacts between designers/systems and users, constitute an under-researched area. To design and evaluate intuitive interface signs, the Semiotic Interface Sign Design and Evaluation (SIDE) framework was developed. The aim of this study is to test the framework's applicability to evaluate web and mobile user interfaces. To that end, two empirical user studies were conducted among a total of 86 practitioners (n1 = 58, n2 = 28). The results show that the SIDE framework helps identify unique usability problems, such as the intuitiveness of interface signs in terms of their referential meaning, which would not have been detected with traditional heuristic evaluation methods. The paper increases our understanding of the intuitive nature of interface signs of web and mobile interfaces, and of the practical use of intuitive signs.
KW - heuristic evaluation
KW - interface signs
KW - semiotic evaluation
KW - semiotics
KW - usability
KW - user interface
KW - User studies
UR - http://www.scopus.com/inward/record.url?scp=85084957544&partnerID=8YFLogxK
U2 - 10.1109/ACCESS.2020.2991840
DO - 10.1109/ACCESS.2020.2991840
M3 - Article
AN - SCOPUS:85084957544
SN - 2169-3536
VL - 8
SP - 84396
EP - 84414
JO - IEEE Access
JF - IEEE Access
M1 - 9084106
ER -