TY - JOUR
T1 - Exploratory study of a mobile location-based real-time notification system for frontline police officers
AU - Lukosch, Stephan G.
AU - den Hengst-Bruggeling, Mariëlle
AU - Horsch, Corine H.G.
AU - Datcu, Dragos
AU - Engelbrecht, Hendrik
PY - 2018
Y1 - 2018
N2 - The police organization is highly dependent on information. Frontline police officers are working on the streets and need the right information at the right time. Mobile technology can provide location-based information and could be of great assistance to them. We developed a mobile location-based real-time notification system and conducted an exploratory study in two real-life experiments. The system provides information on a point of interest (PoI) when frontline police officers are close to that PoI. Usability, recall of information, and situational awareness were measured to assess the impact of the system on police work. The results show that the system usability was adequate, recall of information varied between police officers working with the system and without, whereas little difference in situational awareness was found. Interviews suggest that awareness regarding PoI’s was increased and new behaviour was triggered by the system. Future research will evaluate further developments of the system and its impact on police work.
AB - The police organization is highly dependent on information. Frontline police officers are working on the streets and need the right information at the right time. Mobile technology can provide location-based information and could be of great assistance to them. We developed a mobile location-based real-time notification system and conducted an exploratory study in two real-life experiments. The system provides information on a point of interest (PoI) when frontline police officers are close to that PoI. Usability, recall of information, and situational awareness were measured to assess the impact of the system on police work. The results show that the system usability was adequate, recall of information varied between police officers working with the system and without, whereas little difference in situational awareness was found. Interviews suggest that awareness regarding PoI’s was increased and new behaviour was triggered by the system. Future research will evaluate further developments of the system and its impact on police work.
KW - Experiment
KW - Location-based system
KW - Mobile computing
KW - Notification systems
KW - Police
KW - Situation awareness
UR - http://resolver.tudelft.nl/uuid:4090b19b-68ee-4f58-9e8e-b3d3dcd9aa28
UR - http://www.scopus.com/inward/record.url?scp=85051744989&partnerID=8YFLogxK
M3 - Article
AN - SCOPUS:85051744989
SN - 0948-695X
VL - 24
SP - 916
EP - 934
JO - Journal of Universal Computer Science
JF - Journal of Universal Computer Science
IS - 7
ER -