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Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING. / Huijgens, Hennie; Greuter, Eric; Brons, Jerry; Doorn, Evert A. van; Papadopoulos, Ioannis; Martinez, Francisco Morales; Aniche, Maurício; Visser, Otto; Deursen, Arie van.

Proceedings of the International Conference on Software Engineering (ICSE): Software Engineering in Practice (SEIP). IEEE, 2019. p. 233-242.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Harvard

Huijgens, H, Greuter, E, Brons, J, Doorn, EAV, Papadopoulos, I, Martinez, FM, Aniche, M, Visser, O & Deursen, AV 2019, Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING. in Proceedings of the International Conference on Software Engineering (ICSE): Software Engineering in Practice (SEIP). IEEE, pp. 233-242, IEEE/ACM 41st International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP), Montreal, Canada, 25/05/19. https://doi.org/10.1109/ICSE-SEIP.2019.00033

APA

Huijgens, H., Greuter, E., Brons, J., Doorn, E. A. V., Papadopoulos, I., Martinez, F. M., Aniche, M., Visser, O., & Deursen, A. V. (2019). Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING. In Proceedings of the International Conference on Software Engineering (ICSE): Software Engineering in Practice (SEIP) (pp. 233-242). IEEE. https://doi.org/10.1109/ICSE-SEIP.2019.00033

Vancouver

Huijgens H, Greuter E, Brons J, Doorn EAV, Papadopoulos I, Martinez FM et al. Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING. In Proceedings of the International Conference on Software Engineering (ICSE): Software Engineering in Practice (SEIP). IEEE. 2019. p. 233-242 https://doi.org/10.1109/ICSE-SEIP.2019.00033

Author

Huijgens, Hennie ; Greuter, Eric ; Brons, Jerry ; Doorn, Evert A. van ; Papadopoulos, Ioannis ; Martinez, Francisco Morales ; Aniche, Maurício ; Visser, Otto ; Deursen, Arie van. / Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING. Proceedings of the International Conference on Software Engineering (ICSE): Software Engineering in Practice (SEIP). IEEE, 2019. pp. 233-242

BibTeX

@inproceedings{b18f4405c7844bf08a25d71e042f85b1,
title = "Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING",
abstract = "The development of Cloud Infra-Services has shifted over the past decade in the direction of a software code development process, also known as infrastructure as code (IaC). Contemporary continuous delivery settings in industry require fast feedback. As a consequence, companies need insight in time spent, especially in the development of such services. We examine a series of 28 Cloud Infra-Services within ING, and explore which factors affect their overall time to market and development time. An initial perception among several stakeholders in the Cloud Infra-Service development process, that Cloud Infra-Services within ING take longer than those in peer companies, is not confirmed by our benchmark. Development team members identified the time to internal market of services to be affected negatively by the portal where consumers can order a service and the Orchestration Workflows and by team dynamics. This perception is supported by additional metrics. We propose that promising ways to reduce lead time include reducing the complexity of the ING environment, by treating Cloud Infra-Services like regular software deliveries and by reducing the dependencies between teams in terms of tooling and collaboration.",
author = "Hennie Huijgens and Eric Greuter and Jerry Brons and Doorn, {Evert A. van} and Ioannis Papadopoulos and Martinez, {Francisco Morales} and Maur{\'i}cio Aniche and Otto Visser and Deursen, {Arie van}",
year = "2019",
doi = "10.1109/ICSE-SEIP.2019.00033",
language = "English",
isbn = "978-1-7281-1761-4",
pages = "233--242",
booktitle = "Proceedings of the International Conference on Software Engineering (ICSE)",
publisher = "IEEE",
address = "United States",
note = "IEEE/ACM 41st International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP), ICSE-SEIP ; Conference date: 25-05-2019 Through 31-05-2019",

}

RIS

TY - GEN

T1 - Factors Affecting Cloud Infra-Service Development Lead Times: A Case Study at ING

AU - Huijgens, Hennie

AU - Greuter, Eric

AU - Brons, Jerry

AU - Doorn, Evert A. van

AU - Papadopoulos, Ioannis

AU - Martinez, Francisco Morales

AU - Aniche, Maurício

AU - Visser, Otto

AU - Deursen, Arie van

PY - 2019

Y1 - 2019

N2 - The development of Cloud Infra-Services has shifted over the past decade in the direction of a software code development process, also known as infrastructure as code (IaC). Contemporary continuous delivery settings in industry require fast feedback. As a consequence, companies need insight in time spent, especially in the development of such services. We examine a series of 28 Cloud Infra-Services within ING, and explore which factors affect their overall time to market and development time. An initial perception among several stakeholders in the Cloud Infra-Service development process, that Cloud Infra-Services within ING take longer than those in peer companies, is not confirmed by our benchmark. Development team members identified the time to internal market of services to be affected negatively by the portal where consumers can order a service and the Orchestration Workflows and by team dynamics. This perception is supported by additional metrics. We propose that promising ways to reduce lead time include reducing the complexity of the ING environment, by treating Cloud Infra-Services like regular software deliveries and by reducing the dependencies between teams in terms of tooling and collaboration.

AB - The development of Cloud Infra-Services has shifted over the past decade in the direction of a software code development process, also known as infrastructure as code (IaC). Contemporary continuous delivery settings in industry require fast feedback. As a consequence, companies need insight in time spent, especially in the development of such services. We examine a series of 28 Cloud Infra-Services within ING, and explore which factors affect their overall time to market and development time. An initial perception among several stakeholders in the Cloud Infra-Service development process, that Cloud Infra-Services within ING take longer than those in peer companies, is not confirmed by our benchmark. Development team members identified the time to internal market of services to be affected negatively by the portal where consumers can order a service and the Orchestration Workflows and by team dynamics. This perception is supported by additional metrics. We propose that promising ways to reduce lead time include reducing the complexity of the ING environment, by treating Cloud Infra-Services like regular software deliveries and by reducing the dependencies between teams in terms of tooling and collaboration.

U2 - 10.1109/ICSE-SEIP.2019.00033

DO - 10.1109/ICSE-SEIP.2019.00033

M3 - Conference contribution

SN - 978-1-7281-1761-4

SP - 233

EP - 242

BT - Proceedings of the International Conference on Software Engineering (ICSE)

PB - IEEE

T2 - IEEE/ACM 41st International Conference on Software Engineering: Software Engineering in Practice (ICSE-SEIP)

Y2 - 25 May 2019 through 31 May 2019

ER -

ID: 46950761