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Human Aided Bots. / Kucherbaev, Pavel; Bozzon, Alessandro; Houben, Geert-Jan.

In: IEEE Internet Computing, Vol. pp, 2018.

Research output: Scientific - peer-reviewArticle

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Vancouver

Kucherbaev P, Bozzon A, Houben G-J. Human Aided Bots. IEEE Internet Computing. 2018;pp. Available from, DOI: 10.1109/MIC.2018.252095348

Author

Kucherbaev, Pavel ; Bozzon, Alessandro ; Houben, Geert-Jan. / Human Aided Bots. In: IEEE Internet Computing. 2018 ; Vol. pp.

BibTeX

@article{3f59a9f42a424a2a858f248019cdc39a,
title = "Human Aided Bots",
abstract = "A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.",
keywords = "Conversational Agent, Chatbot, Human Computation, Human Aided Bot",
author = "Pavel Kucherbaev and Alessandro Bozzon and Geert-Jan Houben",
year = "2018",
doi = "10.1109/MIC.2018.252095348",
volume = "pp",
journal = "IEEE Internet Computing",
issn = "1089-7801",
publisher = "Institute of Electrical and Electronics Engineers Inc.",

}

RIS

TY - JOUR

T1 - Human Aided Bots

AU - Kucherbaev,Pavel

AU - Bozzon,Alessandro

AU - Houben,Geert-Jan

PY - 2018

Y1 - 2018

N2 - A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.

AB - A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper we investigate Human Aided Bots, i.e. bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human aided bots, discuss their differences and common patterns, and identify open research questions.

KW - Conversational Agent

KW - Chatbot

KW - Human Computation

KW - Human Aided Bot

U2 - 10.1109/MIC.2018.252095348

DO - 10.1109/MIC.2018.252095348

M3 - Article

VL - pp

JO - IEEE Internet Computing

T2 - IEEE Internet Computing

JF - IEEE Internet Computing

SN - 1089-7801

ER -

ID: 36754504