Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study

Laura Groenendijk; Jafar Rezaei; Gonçalo Correia

doi:10.1016/j.cstp.2018.07.007

Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study

Laura Groenendijk^*, Jafar Rezaei, Gonçalo Correia

^*Corresponding author for this work

Research output: Contribution to journal › Article › Scientific › peer-review

42 Citations (Scopus)

59 Downloads (Pure)

Abstract

The quality of a transit node is determined by the experience of travellers. However, the reference model for classifying the quality of a transit node, the so-called Node-Place model, does not consider this important dimension (experience). In this paper, we propose a method to add quality from a traveller's perspective to the Node-Place (NP) model by adding the experience value. The new model is called the Node-Place-Experience (NPE) model. A case study in Rotterdam in the Netherlands is used to apply and illustrate our proposal for the model extension to experience. A literature review provided the criteria for the experience value and the weights have been obtained by using a survey among 140 respondents as input for a multi criteria decision making method called Best Worst Method (BWM). The case study shows that the experience value significantly influences the perceived quality of transit nodes and that the new method shows more accurate results.

Original language	English
Journal	Case Studies on Transport Policy
DOIs	https://doi.org/10.1016/j.cstp.2018.07.007
Publication status	Published - 2018

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Best Worst Method (BWM)
Experience value
Multi criteria decision making (MCDM)
Node-Place model
Transfer
Transit nodes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1016/j.cstp.2018.07.007

1-s2.0-S2213624X17303577-mainFinal published version, 2.38 MB

Cite this

@article{b91dd50bfb9c40829214aa9a0d1809f7,

title = "Incorporating the travellers{\textquoteright} experience value in assessing the quality of transit nodes: A Rotterdam case study",

abstract = "The quality of a transit node is determined by the experience of travellers. However, the reference model for classifying the quality of a transit node, the so-called Node-Place model, does not consider this important dimension (experience). In this paper, we propose a method to add quality from a traveller's perspective to the Node-Place (NP) model by adding the experience value. The new model is called the Node-Place-Experience (NPE) model. A case study in Rotterdam in the Netherlands is used to apply and illustrate our proposal for the model extension to experience. A literature review provided the criteria for the experience value and the weights have been obtained by using a survey among 140 respondents as input for a multi criteria decision making method called Best Worst Method (BWM). The case study shows that the experience value significantly influences the perceived quality of transit nodes and that the new method shows more accurate results.",

keywords = "Best Worst Method (BWM), Experience value, Multi criteria decision making (MCDM), Node-Place model, Transfer, Transit nodes",

author = "Laura Groenendijk and Jafar Rezaei and Gon{\c c}alo Correia",

note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.",

year = "2018",

doi = "10.1016/j.cstp.2018.07.007",

language = "English",

journal = "Case Studies on Transport Policy",

issn = "2213-624X",

publisher = "Elsevier",

}

TY - JOUR

T1 - Incorporating the travellers’ experience value in assessing the quality of transit nodes

T2 - A Rotterdam case study

AU - Groenendijk, Laura

AU - Rezaei, Jafar

AU - Correia, Gonçalo

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

PY - 2018

Y1 - 2018

N2 - The quality of a transit node is determined by the experience of travellers. However, the reference model for classifying the quality of a transit node, the so-called Node-Place model, does not consider this important dimension (experience). In this paper, we propose a method to add quality from a traveller's perspective to the Node-Place (NP) model by adding the experience value. The new model is called the Node-Place-Experience (NPE) model. A case study in Rotterdam in the Netherlands is used to apply and illustrate our proposal for the model extension to experience. A literature review provided the criteria for the experience value and the weights have been obtained by using a survey among 140 respondents as input for a multi criteria decision making method called Best Worst Method (BWM). The case study shows that the experience value significantly influences the perceived quality of transit nodes and that the new method shows more accurate results.

AB - The quality of a transit node is determined by the experience of travellers. However, the reference model for classifying the quality of a transit node, the so-called Node-Place model, does not consider this important dimension (experience). In this paper, we propose a method to add quality from a traveller's perspective to the Node-Place (NP) model by adding the experience value. The new model is called the Node-Place-Experience (NPE) model. A case study in Rotterdam in the Netherlands is used to apply and illustrate our proposal for the model extension to experience. A literature review provided the criteria for the experience value and the weights have been obtained by using a survey among 140 respondents as input for a multi criteria decision making method called Best Worst Method (BWM). The case study shows that the experience value significantly influences the perceived quality of transit nodes and that the new method shows more accurate results.

KW - Best Worst Method (BWM)

KW - Experience value

KW - Multi criteria decision making (MCDM)

KW - Node-Place model

KW - Transfer

KW - Transit nodes

UR - http://www.scopus.com/inward/record.url?scp=85050313529&partnerID=8YFLogxK

U2 - 10.1016/j.cstp.2018.07.007

DO - 10.1016/j.cstp.2018.07.007

M3 - Article

SN - 2213-624X

JO - Case Studies on Transport Policy

JF - Case Studies on Transport Policy

ER -

Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study

Abstract

Bibliographical note

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this