DOI

Outpaced by the speed of digital innovation in the private sector, governments are looking for new approaches to public service innovation. Drawing on three complementary innovation theories - open innovation, recombinant innovation and co-creation - this paper presents a prototype that is designed to enhance the online innovation journey for public services. The main strategy explored is that of online public-service co-creation, allowing innovators to combine online and offline efforts. The outcome of this research is a prototype of an online co-creation tool. The tool is consumed via a web-portal that includes an overview of ongoing experiments, tools, labs data sets and digital building blocks. This paper contributes by presenting the requirements and lessons learned when developing a co-creation tool for innovation in public service design. While the proposed co-creation tool is expected to enhance and speed up online cocreation efforts, findings indicate that innovators from the public and private sector still need to learn how to combine online and offline co-creation efforts. The added value expected from the online tool is that it should provide an up to date oversight of digital building blocks, innovation methods and labs. Interviews with prospective users suggest that this oversight is needed to jumpstart the first step of the innovation journey. Development of a digital sandbox - a shared online experimentation environment - is considered to be an important next step for innovation in public service design.
Original languageEnglish
Title of host publicationProceedings of the 21st Annual International Conference on Digital Government Research
Subtitle of host publicationIntelligent Government in the Intelligent Information Society, DGO 2020
EditorsSeok-Jin Eom, Jooho Lee
PublisherAssociation for Computing Machinery (ACM)
Pages275-284
Number of pages10
ISBN (Electronic)9781450387910
DOIs
Publication statusPublished - 2020
Event21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020 - Seoul, Korea, Republic of
Duration: 15 Jun 202019 Jun 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020
CountryKorea, Republic of
CitySeoul
Period15/06/2019/06/20

    Research areas

  • Co-creation, E-government, Open innovation, Public services, Recombinant innovation

ID: 75555870