@inbook{fbb37338af7246958111bc5ff425389b,
title = "Modeling and describing an ontological knowledge framework for integrated public service delivery",
keywords = "edited works: contributions, Boekdeel internat.wet",
author = "SJ Overbeek and MFWHA Janssen and {Bommel, van}, P",
year = "2011",
language = "English",
isbn = "978-1615208197",
pages = "79--94",
editor = "H.-F. Leung and D.K.W. Chiu and P.C.K. Hung",
booktitle = "Service Intelligence and Service Science: Evolutionary Technologies and Challenges",
publisher = "IGI Global Publishing",
address = "United States",
}