@inproceedings{6f8e0f81a164482d80df3d015aa94a48,
title = "Multi-Channel Management Strategy and Coordination: The next hurdle in customer-orientation",
keywords = "Geen BTA classificatie",
author = "AJ Klievink and MFWHA Janssen and W Pieterson and E Fielt",
year = "2008",
language = "Undefined/Unknown",
isbn = "978-1-60558-099-9",
publisher = "Digital Government Society",
pages = "385--386",
editor = "{Soon Ae Chun} and Marijn Janssen and Gil-Garcia, {J. Ramon}",
booktitle = "dg.o 2008. The Proceedings of the 9th Annual International Digital Government Research Conference",
note = "9th Annual International Digital Government Research Conference ; Conference date: 18-05-2008 Through 21-05-2008",
}