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  • p353-cubuk

    Final published version, 363 KB, PDF-document

DOI

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.

Original languageEnglish
Title of host publicationProceedings of the 20th Annual International Conference on Digital Government Research
Subtitle of host publicationGovernance in the Age of Artificial Intelligence, dg.o 2019
EditorsFadi Salem, Anneke Zuiderwijk, Yu-Che Chen
PublisherAssociation for Computing Machinery (ACM)
Pages353-361
Number of pages9
ISBN (Electronic)9781450372046
DOIs
Publication statusPublished - 18 Jun 2019
Event20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019 - Dubai, United Arab Emirates
Duration: 18 Jun 201920 Jun 2019

Conference

Conference20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019
CountryUnited Arab Emirates
CityDubai
Period18/06/1920/06/19

    Research areas

  • ICTs, Public sector innovation, Public values

ID: 55454994