TY - GEN
T1 - Public sector innovativeness and public values through information and communication technologies
AU - Cubuk, Ecem Buse Sevinc
AU - Karkin, Naci
AU - Yavuz, Nilay
PY - 2019
Y1 - 2019
N2 - In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.
AB - In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions “the paradox of publicness” [3, 4] by referring the “special status of public organization” claim of [5] and “publicness theory” of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.
KW - ICTs
KW - Public sector innovation
KW - Public values
UR - http://www.scopus.com/inward/record.url?scp=85068598487&partnerID=8YFLogxK
U2 - 10.1145/3325112.3325215
DO - 10.1145/3325112.3325215
M3 - Conference contribution
AN - SCOPUS:85068598487
T3 - ACM International Conference Proceeding Series
SP - 353
EP - 361
BT - Proceedings of the 20th Annual International Conference on Digital Government Research
A2 - Chen, Yu-Che
A2 - Salem, Fadi
A2 - Zuiderwijk, Anneke
PB - Association for Computing Machinery (ACM)
T2 - 20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019
Y2 - 18 June 2019 through 20 June 2019
ER -