Urban consolidation centres (UCCs) have been discussed over many years in city logistics literature. The amount of successful UCCs in the long-run were, and are, very scarce, though. Little is published on the practical issues and experiences of actually running a UCC and offering UCC-services. In the Netherlands, Binnenstadservice (BSS) runs UCCs and UCC services for over a decade now. This contribution discusses development and the experiences of running a UCC in practice in the form of seven lessons, including the evolvement of the business model and organisation model, as well as the development from offering ‘only’ the cross-dock of physical flows, to that of the full triple cross-dock, including financial and information flows. Next, UCCs can be the answer to future challenges, such as zero emission city logistics and fit perfectly in the Physical Internet vision.
Original languageEnglish
Title of host publicationProceedings of the 11th International Conference on City Logistics
PublisherInstitute for city logistics
Publication statusPublished - 2019
EventThe 11th International Conference on City Logistics - Valamar Dubrovnik President hotel, Dubrovnik, Croatia
Duration: 12 Jun 201914 Jun 2019


ConferenceThe 11th International Conference on City Logistics
Internet address

    Research areas

  • Urban consolidation centre, city logistics, business model

ID: 56796607