Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms

R. Sanz Segura; C. Romero-Piqueras; E. Manchado-Pérez; E. Ozcan

doi:10.1007/978-3-030-12346-8_62

Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms

R. Sanz Segura, C. Romero-Piqueras, E. Manchado-Pérez, E. Ozcan

Design Aesthetics

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

Abstract

The value of sound design is increasing in the field of product development, and even more so in critical contexts such as healthcare. A well-designed sound can have an impact over job satisfaction, efficiency in work environment, user experience and well-being of healthcare staff and users as a whole. On the other hand, service design is a particular domain within design engineering focused on how the relationship between service providers and users can be improved. An emerging community highlights the utility of the tools and techniques to effectively include system stakeholders in the design and implementation of health technology and healthcare service design. Service design has been applied successfully in several projects to improve patient experience as well as in other areas of public sector. This paper states the potential contribution of service design to sound design, as another methodological approach in order to improve audible alarm design for product development in healthcare environment. Likewise, the paper offers designers and engineers possibilities to implement together both the tools and methods of service design and product sound design deriving from the review of existing literature and empirical conclusions compiled from observation and analysis of oncological treatment rooms at different hospitals.

Original language	English
Title of host publication	Advances on Mechanics, Design Engineering and Manufacturing II
Subtitle of host publication	Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018)
Editors	F. Cavas-Martínez, B. Eynard, F.J. Fernández Cañavate, D.G. Fernández-Pacheco, P. Morer, V. Nigrelli
Place of Publication	Cham
Publisher	Springer
Pages	639-648
Number of pages	10
ISBN (Electronic)	978-3-030-12346-8
ISBN (Print)	978-3-030-12345-1
DOIs	https://doi.org/10.1007/978-3-030-12346-8_62
Publication status	Published - 2019
Event	JCM 2018: International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing - Cartagena, Spain Duration: 20 Jun 2018 → 22 Jun 2018

Publication series

Name	Lecture Notes in Mechanical Engineering
ISSN (Print)	2195-4356
ISSN (Electronic)	2195-4364

Conference

Conference	JCM 2018
Country/Territory	Spain
City	Cartagena
Period	20/06/18 → 22/06/18

Keywords

Alarm fatigue
Design methods
Healthcare
Service design
Sound design

Access to Document

10.1007/978-3-030-12346-8_62

Cite this

Sanz Segura, R., Romero-Piqueras, C., Manchado-Pérez, E., & Ozcan , E. (2019). Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms. In F. Cavas-Martínez, B. Eynard, F. J. Fernández Cañavate, D. G. Fernández-Pacheco, P. Morer, & V. Nigrelli (Eds.), Advances on Mechanics, Design Engineering and Manufacturing II: Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018) (pp. 639-648). (Lecture Notes in Mechanical Engineering). Springer. https://doi.org/10.1007/978-3-030-12346-8_62

Sanz Segura, R. ; Romero-Piqueras, C. ; Manchado-Pérez, E. et al. / Service Design and Sound : A Chance for Exploration in Oncological Treatment Rooms. Advances on Mechanics, Design Engineering and Manufacturing II: Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018). editor / F. Cavas-Martínez ; B. Eynard ; F.J. Fernández Cañavate ; D.G. Fernández-Pacheco ; P. Morer ; V. Nigrelli. Cham : Springer, 2019. pp. 639-648 (Lecture Notes in Mechanical Engineering).

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title = "Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms",

abstract = "The value of sound design is increasing in the field of product development, and even more so in critical contexts such as healthcare. A well-designed sound can have an impact over job satisfaction, efficiency in work environment, user experience and well-being of healthcare staff and users as a whole. On the other hand, service design is a particular domain within design engineering focused on how the relationship between service providers and users can be improved. An emerging community highlights the utility of the tools and techniques to effectively include system stakeholders in the design and implementation of health technology and healthcare service design. Service design has been applied successfully in several projects to improve patient experience as well as in other areas of public sector. This paper states the potential contribution of service design to sound design, as another methodological approach in order to improve audible alarm design for product development in healthcare environment. Likewise, the paper offers designers and engineers possibilities to implement together both the tools and methods of service design and product sound design deriving from the review of existing literature and empirical conclusions compiled from observation and analysis of oncological treatment rooms at different hospitals.",

keywords = "Alarm fatigue, Design methods, Healthcare, Service design, Sound design",

author = "{Sanz Segura}, R. and C. Romero-Piqueras and E. Manchado-P{\'e}rez and E. Ozcan",

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Sanz Segura, R, Romero-Piqueras, C, Manchado-Pérez, E & Ozcan , E 2019, Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms. in F Cavas-Martínez, B Eynard, FJ Fernández Cañavate, DG Fernández-Pacheco, P Morer & V Nigrelli (eds), Advances on Mechanics, Design Engineering and Manufacturing II: Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018). Lecture Notes in Mechanical Engineering, Springer, Cham, pp. 639-648, JCM 2018, Cartagena, Spain, 20/06/18. https://doi.org/10.1007/978-3-030-12346-8_62

Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms. / Sanz Segura, R.; Romero-Piqueras, C.; Manchado-Pérez, E. et al.
Advances on Mechanics, Design Engineering and Manufacturing II: Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018). ed. / F. Cavas-Martínez; B. Eynard; F.J. Fernández Cañavate; D.G. Fernández-Pacheco; P. Morer; V. Nigrelli. Cham: Springer, 2019. p. 639-648 (Lecture Notes in Mechanical Engineering).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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AU - Manchado-Pérez, E.

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AB - The value of sound design is increasing in the field of product development, and even more so in critical contexts such as healthcare. A well-designed sound can have an impact over job satisfaction, efficiency in work environment, user experience and well-being of healthcare staff and users as a whole. On the other hand, service design is a particular domain within design engineering focused on how the relationship between service providers and users can be improved. An emerging community highlights the utility of the tools and techniques to effectively include system stakeholders in the design and implementation of health technology and healthcare service design. Service design has been applied successfully in several projects to improve patient experience as well as in other areas of public sector. This paper states the potential contribution of service design to sound design, as another methodological approach in order to improve audible alarm design for product development in healthcare environment. Likewise, the paper offers designers and engineers possibilities to implement together both the tools and methods of service design and product sound design deriving from the review of existing literature and empirical conclusions compiled from observation and analysis of oncological treatment rooms at different hospitals.

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Sanz Segura R, Romero-Piqueras C, Manchado-Pérez E, Ozcan E. Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms. In Cavas-Martínez F, Eynard B, Fernández Cañavate FJ, Fernández-Pacheco DG, Morer P, Nigrelli V, editors, Advances on Mechanics, Design Engineering and Manufacturing II: Proceedings of the International Joint Conference on Mechanics, Design Engineering & Advanced Manufacturing (JCM 2018). Cham: Springer. 2019. p. 639-648. (Lecture Notes in Mechanical Engineering). doi: 10.1007/978-3-030-12346-8_62

Service Design and Sound: A Chance for Exploration in Oncological Treatment Rooms

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