Background: During the period of one year, ING developed an ap- proach for software analytics within an environment of a large number of software engineering teams working in a Continuous Delivery as a Service setting. Goal: Our objective is to examine what factors helped and hindered the implementation of software analytics in such an environment, in order to improve future soft- ware analytics activities. Method: We analyzed artifacts delivered by the software analytics project, and performed semi-structured interviews with 15 stakeholders. Results: We identified 16 factors that helped the implementation of software analytics, and 20 factors that hindered the project. Conclusions: Upfront defining and com- municating the aims, standardization of data at an early stage, build efficient visualizations, and an empirical approach help companies to improve software analytics projects.
Original languageEnglish
Title of host publication12th International Symposium on Empirical Software Engineering and Measurement (ESEM 2018)
StateAccepted/In press - 2018

ID: 45856937