Taxonomy of Trust-Relevant Failures and Mitigation Strategies

Suzanne  Tolmeijer; Astrid  Weiss; Marc  Hanheide; Felix  Lindner; Thomas M.  Powers; Clare  Dixon; Myrthe Tielman

doi:10.1145/3319502.3374793

Taxonomy of Trust-Relevant Failures and Mitigation Strategies

Suzanne Tolmeijer, Astrid Weiss, Marc Hanheide, Felix Lindner, Thomas M. Powers, Clare Dixon, Myrthe Tielman

Interactive Intelligence

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

55 Citations (Scopus)

163 Downloads (Pure)

Abstract

We develop a taxonomy that categorizes HRI failure types and their impact on trust to structure the broad range of knowledge contributions. We further identify research gaps in order to support fellow researchers in the development of trustworthy robots. Studying trust repair in HRI has only recently been given more interest and we propose a taxonomy of potential trust violations and suitable repair strategies to support researchers during the development of interaction scenarios. The taxonomy distinguishes four failure types: Design, System, Expectation, and User failures and outlines potential mitigation strategies. Based on these failures, strategies for autonomous failure detection and repair are presented, employing explanation, verification and validation techniques. Finally, a research agenda for HRI is outlined, discussing identified gaps related to the relation of failures and HR-trust.

Original language	English
Title of host publication	HRI 2020 - Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot Interaction
Pages	3-12
Number of pages	10
ISBN (Electronic)	978-1-4503-6746-2
DOIs	https://doi.org/10.1145/3319502.3374793
Publication status	Published - 9 Mar 2020
Event	HRI ’20: 15th Annual ACM/IEEE International Conference on Human-Robot Interaction - Cambridge, United Kingdom Duration: 23 Mar 2020 → 26 Mar 2020 Conference number: 15

Conference

Conference	HRI ’20: 15th Annual ACM/IEEE International Conference on Human-Robot Interaction
Abbreviated title	HRI ’20
Country/Territory	United Kingdom
City	Cambridge
Period	23/03/20 → 26/03/20

Keywords

Trust Repair
Trust Violation

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10.1145/3319502.3374793

Taxonomy_of_Trust_Relevant_Failures_and_Mitigation_Strategies_Tolmeijer2020Accepted author manuscript, 1.01 MB

Cite this

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title = "Taxonomy of Trust-Relevant Failures and Mitigation Strategies",

abstract = "We develop a taxonomy that categorizes HRI failure types and their impact on trust to structure the broad range of knowledge contributions. We further identify research gaps in order to support fellow researchers in the development of trustworthy robots. Studying trust repair in HRI has only recently been given more interest and we propose a taxonomy of potential trust violations and suitable repair strategies to support researchers during the development of interaction scenarios. The taxonomy distinguishes four failure types: Design, System, Expectation, and User failures and outlines potential mitigation strategies. Based on these failures, strategies for autonomous failure detection and repair are presented, employing explanation, verification and validation techniques. Finally, a research agenda for HRI is outlined, discussing identified gaps related to the relation of failures and HR-trust.",

keywords = "Trust Repair, Trust Violation",

author = "Suzanne Tolmeijer and Astrid Weiss and Marc Hanheide and Felix Lindner and Powers, {Thomas M.} and Clare Dixon and Myrthe Tielman",

year = "2020",

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day = "9",

doi = "10.1145/3319502.3374793",

language = "English",

pages = "3--12",

booktitle = "HRI 2020 - Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot Interaction",

note = "HRI {\textquoteright}20: 15th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI {\textquoteright}20 ; Conference date: 23-03-2020 Through 26-03-2020",

}

Tolmeijer, S, Weiss, A, Hanheide, M, Lindner, F, Powers, TM, Dixon, C & Tielman, M 2020, Taxonomy of Trust-Relevant Failures and Mitigation Strategies. in HRI 2020 - Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot Interaction. pp. 3-12, HRI ’20: 15th Annual ACM/IEEE International Conference on Human-Robot Interaction, Cambridge, United Kingdom, 23/03/20. https://doi.org/10.1145/3319502.3374793

TY - GEN

T1 - Taxonomy of Trust-Relevant Failures and Mitigation Strategies

AU - Tolmeijer, Suzanne

AU - Weiss, Astrid

AU - Hanheide, Marc

AU - Lindner, Felix

AU - Powers, Thomas M.

AU - Dixon, Clare

AU - Tielman, Myrthe

N1 - Conference code: 15

PY - 2020/3/9

Y1 - 2020/3/9

N2 - We develop a taxonomy that categorizes HRI failure types and their impact on trust to structure the broad range of knowledge contributions. We further identify research gaps in order to support fellow researchers in the development of trustworthy robots. Studying trust repair in HRI has only recently been given more interest and we propose a taxonomy of potential trust violations and suitable repair strategies to support researchers during the development of interaction scenarios. The taxonomy distinguishes four failure types: Design, System, Expectation, and User failures and outlines potential mitigation strategies. Based on these failures, strategies for autonomous failure detection and repair are presented, employing explanation, verification and validation techniques. Finally, a research agenda for HRI is outlined, discussing identified gaps related to the relation of failures and HR-trust.

AB - We develop a taxonomy that categorizes HRI failure types and their impact on trust to structure the broad range of knowledge contributions. We further identify research gaps in order to support fellow researchers in the development of trustworthy robots. Studying trust repair in HRI has only recently been given more interest and we propose a taxonomy of potential trust violations and suitable repair strategies to support researchers during the development of interaction scenarios. The taxonomy distinguishes four failure types: Design, System, Expectation, and User failures and outlines potential mitigation strategies. Based on these failures, strategies for autonomous failure detection and repair are presented, employing explanation, verification and validation techniques. Finally, a research agenda for HRI is outlined, discussing identified gaps related to the relation of failures and HR-trust.

KW - Trust Repair

KW - Trust Violation

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U2 - 10.1145/3319502.3374793

DO - 10.1145/3319502.3374793

M3 - Conference contribution

SP - 3

EP - 12

BT - HRI 2020 - Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot Interaction

T2 - HRI ’20: 15th Annual ACM/IEEE International Conference on Human-Robot Interaction

Y2 - 23 March 2020 through 26 March 2020

ER -

Taxonomy of Trust-Relevant Failures and Mitigation Strategies

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Keywords

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