The CURE scale: A comprehensive measure of service recovery

R Mostafa, C Lages, MC Saaksjarvi

Research output: Contribution to conferenceAbstractScientific

Original languageEnglish
Pages1-3
Number of pages3
Publication statusPublished - 2013
Event2nd annual conference on positive marketing, New York, USA - s.l.
Duration: 14 Jan 201315 Jan 2013

Conference

Conference2nd annual conference on positive marketing, New York, USA
Period14/01/1315/01/13

Bibliographical note

geen isbn

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