Designers are increasingly asked to create solutions for complex problems in for example healthcare. To serve the design of these complex systems, there is a need for new, design methods. While current design methods allow design for multiple users, they often restrict flexibility of adding new solutions to the final product service system (PSS). This paper presents the Healthcare Service Design Model (HESD-model), which was used as a method to design a PSS that supports teamwork and parental involvement in the context of child oncology. This method was developed by the authors, while carrying out a design project within the context of paediatric oncology. The design project concerned the design of a support system that improved the non-technical skills of different actors present in the hospital. A critical reflection of the model and the evaluation of the design outcomes of the model showed that the method allowed taking into account the viewpoints of multiple users as well as the addition of new solutions to the system, leading to valuable results for multiple users.
Original languageEnglish
Title of host publicationProceedings of the 20th International Conference on Engineering Design (ICED 15)
Subtitle of host publicationDesign for Life
EditorsC. Weber, S. Husung, G. Cascini, M. Cantamessa, D. Marjanovic, M. Bordegoni
Place of PublicationGlasgow
PublisherThe Design Society
Number of pages10
ISBN (Print)978-1-904670-64-3
Publication statusPublished - 2015
Event20th international conference on engineering design (ICED15), Milan, Italy - Milan, Italy
Duration: 27 Jul 201530 Jul 2015

Publication series

PublisherThe Design Society
ISSN (Print)2220-4334


Conference20th international conference on engineering design (ICED15), Milan, Italy

    Research areas

  • Design Method, Product-Service Systems (PSS), Teamwork, User Centred Design, Design for Healthcare

ID: 7223420