@inproceedings{6673bddb5e374af8b61faa1ff7bf8042,
title = "The use of lean principles in IT service innovation: Insights from an explorative case study",
author = "Y Gong and MFWHA Janssen",
year = "2014",
language = "English",
isbn = "978-3-662-45525-8",
publisher = "International Federation for Information Processing",
pages = "58--69",
editor = "H Li",
booktitle = "Digital services and information intelligence: 13th IFIP WG 6.11 Conference on e-business, e-services, and e-society",
note = "I3th IFIP WG 8.5 International Conference, Dublin, Ireland ; Conference date: 01-09-2014 Through 03-09-2014",
}