@inproceedings{2985f6affe714f129f6ace4aa42887d9,
title = "(Workshop) Multi-Channel Management: Putting it into Practice",
keywords = "Geen BTA classificatie",
author = "W Pieterson and AJ Klievink and MFWHA Janssen",
year = "2009",
language = "Undefined/Unknown",
isbn = "9781605585352",
publisher = "Digital Government Society",
pages = "354--355",
editor = "{Priscilla Regan Soon Ae Chun}, {Rodrigo Sandoval}",
booktitle = "The Proceedings of the 10th Annual International Digital Government Research Conference",
}